Singapore Airlines, the world’s second-largest carrier by market value, apologized to customers after they experienced technical glitches while accessing its recently revamped website.
“As with all new initiatives that we undertake, the intention behind the website revamp was to improve on our customers’ experience,” Chief Executive Officer Goh Choon Phong wrote in an e-mail to customers today. “I am truly sorry that the new website, with its technical problems, has instead caused much aggravation for many of our customers.”
Users had difficulties accessing online services from the new website that the carrier introduced May 22, Nicholas Ionides, a Singapore Airlines spokesman, said in an e-mail. The company has made progress in resolving the “known website defects,” he said.
Singapore Airlines didn’t say when it would fully resolve the technical problems.
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